Privacy notice

We inform you, under Spain's Act 15/1999, of 13 December, on Personal Data Protection, that the personal data you supply us with will be entered into a Barcelona de Serveis Municipals, S.A. file, for the purposes of responding to your query. We likewise inform you that where B:SM considers your communication to be a claim, a report of an incident or a complaint, the data entered into this form shall be forwarded to the Barcelona City Council database known as IRIS (Incidents, Claims/Complaints and Suggestions), for the purposes of processing your request under the specific procedure established by the City Council.  You may at any time exercise your rights to access, correct, cancel and challenge, by sending a written communication with an attached photocopy of your national ID number or equivalent identifying document, to Barcelona de Serveis Municipals, S.A. at C/Calàbria,66. 08015 Barcelona.

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