19/03/2020

B:SM responds to the public in the face of the COVID-19 crisis


B:SM has adapted to the exceptional situation caused by the outbreak of the COVID-19 virus so it can continue providing the public with its services, at all times in accordance with the public authorities’ health criteria and in full cooperation with the Barcelona Public Health Agency and the COVID-19 Monitoring Committee.

In that regard, and in accordance with the Mayoral Decree issued by Barcelona City Council, B:SM will continue to provide essential services for the public during the State of Alert and ensure mobility in the city through its Car Park service, and in particular with the operation to help authorised healthcare staff at Vall d’Hebron, Hospital del Mar, Hospital de Sant Pau, Hospital de Barcelona and Clínica Platón. In addition, it will also guarantee continuation of its Municipal Tow Service, in coordination with the Guàrdia Urbana [city police], and at the Barcelona Nord Bus Station.

The Operations Support Centre and B:SM's Customer Care Department are also guaranteeing their services and assistance to the public under these exceptional circumstances. And Cementiris de Barcelona is providing support for families in this especially difficult situation.

Furthermore, and following the recommendations of the health authorities, the City Council’s Directorate for Green Spaces has closed Park Güell to the public, while public activities have also been suspended at the Olympic Ring, the Tibidabo Amusement Park and Barcelona Zoo, which has coordinated its workers to ensure its animals’ care and well-being at all times. Bicing has also suspended its activity and subscribers to the service will have their passes extended for the same period of time that the service is suspended for.

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