Customer relations


In 2015 different focus groups were organised with the aim of listening to the voices of users and clients. This lets us improve and better attend to their needs.

At B:SM, a company objective and commitment is to handle communications from our clients within 15 calendar days of their reception.

Their opinions are extremely helpful to continually improve our service.


GRI References: G4-27,G4-DMA, G4-PR2

To top