Barcelona de Serveis Municipals (B:SM) is a public company of the Barcelona City Council that was created in 2002 with the aim of unifying the provision of municipal services in a single company. At present, the endeavours that B:SM manages are varied and range from mobility related activities to leading entertainment and leisure venues.
The company is organised according to this scheme:
The highest company decision taking body is the Board of Directors, chaired by the first deputy mayor, Gerardo Pisarello. The board is comprised of Ignasi Armengol, managing director of B:SM and other members who in turn may be members of the Municipal Council of the Barcelona City Council, the company's sole shareholder.
The Steering Committee is headed by the managing director and is made up of two deputy general directors, divisional directors and the directors of shared and corporate services. There is also a Coordination Committee, which reports directly to senior management, along with the two deputy general directors.
B:SM's mission is to contribute to Barcelona's development and improve the quality of life of its citizens and visitors by managing the services commissioned by the City Council efficiently, being proactive, adding value to service management and optimising social performance and economic profitability.
A model company in terms of its contribution towards meeting the expectations of the public and Barcelona City Council, an innovative company whose management models are a benchmark for other cities and a company that we are proud to work in and be part of.
Our mission and vision will be sustained by our corporate Values:
These are the foundations of B:SM's commitment to society and delivering services to the public.
The activities we manage are:
- Construction and management of municipal car parks
- Regulation of surface parking (AREA)
- Civic officers
- Municipal towing service
- Management of coach stations (Barcelona Nord and Fabra i Puig)
- Management of the Olympic Stadium, the Palau Sant Jordi and the Olympic Esplanade
- Barcelona Musical Theatre
- Management of the Forum grounds
- Coordination of Montjuïc Park
- Management of Park Güell
The new central offices of B:SM were inaugurated during the month of October, at Carrer Calàbria number 66. Over 200 people, who were formerly at the offices on Gran Via de Carles III, Carrer de Rosa Sensat and the green area office on Avinguda del Portal de l’Àngel all unified their workplaces. This move centralised all the different divisions of B:SM, which until then were scattered around different locations, with all the ensuing benefits involved. Thus, corporate functions are streamlined, as travel is unnecessary, and communications between teams are better, synergies are increased and there is greater efficiency.
The transfer to Carrer Calàbria made it possible to construct a centralised Customer Service Department for all the services offered by B:SM. Thus, all processes related to AREA or the B:SM car parks can be done in person at the central offices on Carrer Calàbria, and there are plans to integrate other services in the near future, which until now could be done online, such as registering for the ZooClub and TibiClub.
This move was possible thanks to the teamwork of everyone involved and the project oversight commission guaranteed the success of each of the topics that had to be considered: construction work, logistics, communications, etc.